Milfords Digital Studio – Services Terms & Conditions

Last updated: March 25, 2026

1. Introduction

These Terms & Conditions apply to all services provided by Milfords Digital Studio.

By:

• Requesting a service
• Sending us media (digital or physical)
• Making a payment

you agree to these terms.

2. Services Overview

We provide media digitisation and related services, including handling:

• Photos
• Slides and negatives
• Video tapes
• Digital media

3. Customer Responsibilities

You confirm that:

You own the copyright or have permission to use all submitted materials.

Materials do not contain illegal, offensive, or inappropriate content.

All information you provide is accurate.

Additional Responsibilities

You are responsible for backing up any digital files once delivered.

You must ensure all physical items are securely packaged when sending via post or courier.

We recommend using tracked and insured delivery services.

We reserve the right to refuse any content that breaches these terms.

4. Scope of Work & Turnaround

All work will be carried out as agreed at the time of order

Turnaround times are estimates only and may vary depending on workload or unforeseen circumstances.

Any additional work outside the agreed scope may result in additional charges, which will be communicated before proceeding.

5. Copyright

You remain responsible for copyright compliance.

By submitting materials, you agree:

• You have the legal right to reproduce them
• You will cover any legal costs arising from copyright infringement

6. Delivery & Risk

Postal & Courier Services

You are responsible for safely packaging items

We recommend tracked and insured delivery

We are not liable for:

• Loss or damage during transit
• Courier or postal service failures

7. Liability for Materials

While we take care in handling materials, we cannot guarantee against:

• Damage to fragile or aged media.
• Degradation during processing.

To the fullest extent permitted by law, our liability is limited to the cost of the service provided.

8. Loss or Damage Waiver

You acknowledge that original materials submitted to us (including but not limited to photos, slides, negatives, film, and tapes) may be fragile, aged, or inherently unstable.

While we take all reasonable care in handling and processing your materials, you agree that:

Processing, digitisation, or handling may result in unavoidable damage or deterioration, particularly with older or delicate items

Some loss of quality may occur due to the condition and age of the original media

We cannot guarantee preservation of the original condition of submitted materials

To the fullest extent permitted by law:

We shall not be held liable for any loss or damage to original materials during processing, except where caused by our proven negligence

Our liability, where applicable, is strictly limited to the cost of the service provided, not the value of the original items

You are strongly advised to:

Keep copies where possible

Avoid sending irreplaceable originals unless necessary

Use insured and trackable delivery services

9. Digital Media & Compatibility

We are not responsible for:

Compatibility issues with DVDs, USBs, or other formats

Problems with your equipment (TV, PC, DVD player, etc.)

You are responsible for ensuring compatibility before ordering.

10. Quality & Customer Service

If you are not satisfied:

• You must contact us as soon as possible
• We will attempt to resolve the issue

If resolution is not possible:

• A partial or full refund may be issued at our discretion.
• Refunds are limited to the value of the service provided.

11. Data Retention

We will retain digitised copies for up to 30 days, after which they may be permanently deleted.

We may use completed work for:

Website portfolio

Social media

You can opt out at any time by contacting us.

12. Payment Terms

We accept the following payment methods:

  • Cash 

  • Card payments (via Square™) 

  • Bank transfer 

We do not accept cheques or postal orders.

Payment requirements by method of delivery:

  • For items returned via postal or courier services, full payment must be received prior to dispatch 

  • For items returned by hand delivery at an agreed location (including but not limited to a home, workplace, or agreed public venue), payment is due in full at the time of delivery and prior to the release of any materials 

We reserve the right to withhold dispatch or release of any materials until payment has been received in full.

We are not obligated to complete handover of materials where payment cannot be successfully taken at the agreed appointment. In such cases, a further delivery attempt may be subject to additional charges.

Any additional charges incurred under these Terms, including but not limited to fees for missed appointments or additional services, will be added to your final invoice and must be paid in full prior to delivery or release of materials.

13. Cancellation & Refunds

Orders may be cancelled before work begins

Once processing has started, refunds may be limited

Any refunds are at our discretion unless required by law.

14. Missed Appointments & Rescheduling Fees.

14.1 Late Cancellations & No-Shows

Where an appointment has been agreed for the drop-off or collection of materials, you are responsible for ensuring availability at the agreed date and time.

A minimum of 24 hours’ notice is required to cancel or rearrange any appointment. Notice must be provided via an agreed method of communication.

If you fail to attend, are unavailable at the agreed time, or provide less than the required notice, we reserve the right to charge a missed appointment fee.

This fee will be added to your invoice and will cover the cost of any subsequent collection or delivery attempt.

A minimum charge of £20.00 will apply. Additional charges may be incurred where further time, travel, or resources are required.

14.2 Booking a Replacement Appointment
If you wish to reschedule a missed or late-cancelled appointment, you will be required to pay a upfront fee of £40 before a new date is confirmed.

This fee is broken down as follows:

• £20 Missed Appointment Fee: This is a non-refundable charge to cover the costs of the previously missed meeting. This amount will not be deducted from your final invoice.
• £20 New Booking Deposit: This amount will be held as a deposit and will be fully deducted from your final invoice upon completion.

14.3 Refusal of Service
We reserve the right to cancel any provisional bookings or refuse future face-to-face consultations if the required booking or rescheduling fees are not paid in full upfront

15. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential loss

Our total liability is limited to the amount paid for the service

16. Changes to These Terms

We may update these Terms at any time.
The latest version will always apply to new orders.

17. Governing Law

These terms are governed by the laws of England and Wales.

These Terms And Conditions Were Created Using Termly’s Terms And Conditions Generator.

These terms should be read alongside our Privacy Policy,  Cookie Policy and our Website Terms of Use.