Frequently Asked Questions

We are based in Wakefield, near the border of Leeds and Wakefield. 

Because we operate an exclusive hand-to-hand service to protect your irreplaceable media, we do not accept postal or mail-in orders. 

For local drop-offs, we will arrange a secure public meeting point or a convenient local landmark nearby that completely suits you.

We are proudly based in Wakefield, operating an exclusive, hand-to-hand service across Wakefield, Leeds, and the wider West Yorkshire region. 

To guarantee the 100% safety of your irreplaceable memories, we do not accept mail or postal orders. 

We provide convenient local doorstep collection, secure landmark drop-offs, and personal hand-delivery instead.

Yes we do, please visit our collection & delivery page for further details.

Yes, absolutely. 

Most of our West Yorkshire customers bring us a varied mix of old family media they have discovered in their attics or garages. 

We are more than happy to combine your videotapes, audio cassettes, MiniDiscs, and old photographs into one single project to help you meet our minimum order spend thresholds easily.

Yes, 100%. 

We have a deep love for preserving history and will never destroy or dispose of your physical media. 

All of your original videotapes, audio discs, slides, and photographs will be safely returned to you completely unharmed alongside your brand-new digital formats.

For Digital Services - No we don’t, we send you an invoice once we complete your order. When payment has been made we return all your items, your digitised images/videos and any additional items you have ordered.

For Bulk Orders - We may require a 50% Deposit

Once we have sent you your invoice the payment methods are -

• Bank transfer if you use online banking
• Card Payments through our Square™ account either over the phone or in person with our Square™ terminal for customers who have used our collection and delivery service. 
• We are also happy to take cash.

Not a problem, no job is too big or too small.

Please note: There is a minimum spend of £25.00 for our photo, slide and negatives scanning services. Thank you.

Don't worry at all. 

You can simply hand over your collection to us as it is. We will carefully sort through them, count them accurately for you, and send you a clear quote for your approval before commencing any digitisation work in our studio.

Times vary for each order depending on size and the amount of work involved, larger or complex projects may require more time to ensure maximum quality. 

We aim to complete each order as soon as possible and most customers will receive their media back within one to two weeks. 

We will be able to advise you with a precise estimation once we have assessed your order. 

Yes, simply visit our upload page where you will find our recommendations  and guidelines for uploading photos directly to us.

Any size up to A4 inches, this is because we use flatbed scanners and scan each photo individually by hand rather than using a machine fed system which can damage your photos.

If your photo is larger than A4 we can scan it in more than one part and use a process called photo stitching to reproduce  the image without any visible joins. 

This process works very well unless your photo is unusually complex. Please contact us for further details.

Because we scan every photo by hand, then yes we can but to avoid all your photos getting stuck together and therefore damaged its best to remove as much as possible before packing and sending to us.

Because we scan your entire photo collection by hand, then yes we can.

Yes we can but there are a few considerations to take into account.

• What type of album is it? For the slide in and flip type it’s usually quite easy to remove the photos for scanning. However for the self-adhesive type it’s usually very difficult to remove the photos that have been in them for more than a year or two without damaging them.

However, we are happy to scan your albums for the additional cost of £10 per album as long as the photos can be removed without any risk of damage.

If we are unable to remove the photos we can scan the photos in situ usually resulting in an image similar in quality to that of a loose photo.

You may have an album that someone has lovingly put together with hand written notes or annotations, we could also scan these photos in situ and capture that irreplaceable narrative too.

Yes, we crop your photos (standard & premium service) and rotate them so that they are the right way up for viewing. 

If for any reason you don’t wish your photos to be cropped for instance they have borders that have been annotated then just let us know. 

We usually scan them in the order they were received. If you need them scanning in a particular order please let us know before you send them and we will be more than happy to advise you on how this can be accommodated.  

Yes we can, if you organise your photos/slides/negatives into separate packets/envelopes etc. we can scan these into separate folders. Please let us know before you send them and we will be more than happy to advise you on how this can be accommodated. 

We usually scan them in the order they were received and so we try to keep them in the same order for when we return them but occasionally there may be a photo not in the same place. If this is of importance to you then please let us know when you send them. 

We scan photos @300 DPI, slides @4800 DPI and Negatives @ 4000 DPI. Other resolutions are available upon request. Please contact us for further details.

DPI stands for Dots Per Inch and is a measurement of image quality, basically the higher the number the better the quality but also the file size. 

That’s why we use 300dpi for photos as the resulting image is great for viewing on any size screen but also a manageable file size. 

If you require an alternate DPI or format please contact us for details.

A Jpeg is a type of file used to store digital photos and is one of the most commonly used by computers and cameras. This is because the image produced is of good quality and a manageable file size. If you require an alternate format please contact us for details.

Yes, we take care of everything you send us treating them as our own because we know what they mean to you. 

Unfortunately No. We have a love of Photos, Slides,  Negatives & Tapes and could never destroy them so we send all your originals back to you. 

We will retain your image(s) and/or video(s) on our system for a maximum of 30 days allowing you enough time to request any reprints or copies.

After that time your image(s) and/or video(s) will be deleted from our systems.

We may however, at our discretion display your image(s) and/or video(s) in part or in total on the gallery pages of our website, our Facebook page, our YouTube channel, our Google page, our Pinterest boards or our Twitter feed (plus other social media or online content) unless you ask us not to.

We format and deliver your completed orders so they are universally compatible with standard home devices:

USB Sticks / Flash Drives: The USB drives we supply use standard digital formats (like MP4 for video and MP3 for audio). You can plug them straight into any modern Windows PC, Apple Mac, laptop, or smart TV to instantly view your memories.

Video DVDs: If you request a playable video DVD, it is finalised to standard television formats. It will play natively in any standalone home DVD player, games console (like a PlayStation or Xbox), or computer equipped with a DVD drive.

Data CDs / Data DVDs: If you request your files on a data disc, these are designed to be read directly by computers and laptops with a disc drive. Some modern, high-end home Blu-ray or DVD players can also read files directly from these discs.

Yes you can but please be aware that we only store your images & videos for 30 days after which, they are deleted from our system so we would be unable to make any further copies after this time.

Each and every photo is different and will require a different amount of work. Our photo restoration service starts at £20 but a heavily damaged photo with lots of very intricate detail can cost up to £80 or £90. 

Once we have been able to assess the work required we will advise you on the cost before any work is done. You are under no obligation so if you dont wish to proceed, we will of

course return your originals back to you.

We’ve all seen those old embarrassing photos we’ve even got a few of our own so we understand that they exist, however please don’t send us any images that contain any illegal activity as we are required by law to report these to the authorities. 

Yes, absolutely. 

The MP3 files we supply on your CD or USB drive are universally compatible with all modern smartphones. 

Once you receive your media back from us, you can easily plug the USB into a computer to upload the files to your personal device, or transfer them to your own cloud storage (such as iCloud, Google Drive, or OneDrive) to listen directly on your phone.

If you have any other questions that are not covered here then please contact us without obligation, we are more than happy to answer them.

Then neither are we, we pride ourselves on customer service and satisfaction, so if you have a problem with any work we have done – no matter how small then please let us know immediately so we can put it right. In the unlikely event we can’t fix your issue then we will issue a refund.